Interview with Mr. Fred
Schwab, President & CEO of PCNA
| I hope you enjoy the interview with Mr. Schwab. I found him
insightful, candid, and knowledgeable, and its obvious he loves his job. I had to
dab at a tear when he described the burden of receiving a new Porsche every 6,000 miles.
We were joined by Betty Jo Turner, the Editor of Panorama,
and Bob Carlson, PCNA's Director of Public Relations. Betty Jo transcribed 80% of the interview, most of which ran in the June Panorama.
Her passion for everything Porsche is palpable, and much appreciated.
Also, I must thank the Public Relations
team at PCNA, especially Bob Carlson and Karan Tomaselli, for setting up and facilitating
the interview. |
|
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Fred Schwab bio |
I would be remiss if I failed to acknowledge Mr. Schwab,
too, for giving freely of his time and wisdom. The relationship between PCNA and the PCA
is strong, and unique among automobile manufacturers. This interview is another indication
that Porsche recognizes and appreciates its customer loyalty and is completely
committed to satisfying the customer.
Following is the full text of the interview (FS=Fred
Schwab; BC=Bob Carlson; BJT=Betty Jo Turner; RS=Ray Starbird).

RS: Porsche sales numbers look
fantastic. Are you on plan, over plan? Have the North American sales made up for what
Im going to guess are difficulties in other areas of the world where economies are
not so strong?
FS: Sales in North America are
excellent. We are back into the sales season. In the United States weve always sold
our cars like a two-hump camel, with the big hump being the springtime and the little hump
in the fall. Boxster sales are just phenomenal. If we can get it, we can sell it. In terms
of 911 sales, the Coupe has slowed down a bit, but the Cabriolet is selling like hot
cakes. The press on the Carrera 4 has been fantastic. There just havent been bad
articles on the Carrera 4. None. I said at the Los Angeles Auto Show that Porsche
Stability Management makes you a better driver than God ever intended. Through the good
press that weve generated for the car, demand is high.
To give you a little sidelight that might
be fun for your readers, [Jerry] Seinfeld is a Porsche fan. He loves the 993; I think he
has the first one and the last one. He saw the 996 and said, "I dont like
it." He didnt buy one. Didnt want one -- didnt buy one. Hes
been at our launches for the Boxster and the 993, but didnt show up for the launch
of the 996. He wasnt invited to the Boxster launch but he was a big part of it. He
just arrived. And he gets up and works. I get about 45 minutes from him for the price of a
car at our dealer launches and thats a good deal. The Suddeutscher Zeitung wanted
an interview with Jerry in connection with the Carrera 4. We sent a Carrera 4 to Jerry; he
had it Friday, Saturday and Sunday. The interview with the young lady from the Suddeutscher
Zeitung was Monday and he placed an order on Tuesday. So hes going to get the
first production model from the year 2000 Carrera 4.
BJT: What about supply of Carrera
4?
FS: Our demand far exceeds our
forecast. Its tight. I dont know what you guys in the club are going to do
when you have some of your slalom courses.
BJT: It may well be an autocross
issue.
FS: It has to be. The system turns
on the minute you hit the brakes, even if you shut it off. What I want you all to know is
at race tracks, drivers you know, the big hairy-chested ones who drive our cars
say "I dont need Porsche Stability Management, Im better without
it. I dont need this." They are all faster with it than without it. You have to
drive the car a bit differently, but you are better with it than without it. It is safe to
say that the demand for the car is greater than anticipated.
BJT: How many do you expect to have
this year?
BC: About 1700.
FS: Ill tell you this, they
are all sold.
BJT: Do you expect it to shift the
balance in the future?
FS: I dont know. It will take
a while to find out. Business is really good. Americans are rich. If you take a look at
what has happened to the Dow Jones, the Russell 2000, etc. -- its just been a
phenomenal run. You live in a town like Atlanta and youve owned a house for ten
years
All Americans believe they have a God-given right to an annual pay raise and
that their house is worth more than they paid for it because they are using it. Neither
one of those make any economic sense at all. There is no economic foundation for either
one. But Im American, youre American, we all believe it and since we believe
it, reality has proven it to be so. There have been some exceptions to it and,
incidentally, Porsche sales really get hurt when house values sink. House values in
Southern California went down in the late 80s and early 90s and Porsche nose-dived in
sales. House values on Long Island went down in the same period, and there was a huge drop
in Porsche sales.
But today, the only person who thinks the
economy might not be good is Alan Greenspan and he gets paid to scare us. But people have
learned that there is no place like the stock market to generate wealth and you can use
the dart board theory to make money today. Anyhow, I hope I answered your question. Sales
are good. Well do about 20,000 cars in the U.S. and Canada this calendar year.
Remember 1993? 3781 cars. I will never forget that number as long as I live.
BJT: How about total production
worldwide?
FS: Total production worldwide will
be over 40,000. We are very close to half -- not completely, but close. Thats one of
the neat parts of our company, the fact that we export as much as we do and the economies
of the world arent in synch. Because they arent in synch it serves as an
equalizer for Porsche AG. Production can stay constant while America goes down and
somewhere else goes up. We are, however, the key market. Porsche is in almost 70 markets
now. There was a conscientious effort in the mid-90s to really broaden the customer base
so Porsche wouldnt be so dependent on any particular market.
RS: Where is the next big growth
market from Porsche AGs point of view?
FS: Nobody needs a
sports car. Its something you gotta have. But if you get away from the emotional
side of the brain to the logical side, nobody needs what we sell. So, given that, we will
always be in the wealthier part of the world. The Third World is not a market for us.
Wealth centers are the market places for us. |
|
"If
you get away from the emotional side of the brain to the logical side, nobody needs what
we sell." |
The best market for us is the
Washington/Boston corridor. Thats where we sell most of the cars. Now, if you look
at the American populace and look at the wealth centers, its the Washington/Boston
corridor. There are greater numbers of wealthy people in that area. The second best market
is Florida the same folks in the wintertime. Third best market is Santa Barbara
south. Now, the Southern California market as a location is the single best market. Texas
is fourth and Houston is much more important than Dallas -- old money, new money.
The Europeans are wealthy. Britain is a
better market than France. Always has been, always will be. But if you look back
historically, Britain has always been a sports car place, much more so than France. France
is a breadbasket. I described that we sell our cars around the country, but I didnt
tell you that we sold a bunch in Kansas. France is Europes Kansas. My French friends
wont like that but France is a breadbasket and because it is, we dont sell as
many cars there. We sell more in Germany, of course, because Germans are loyal folks. You
sell a lot more Volkswagens to Germans than you sell to any other populace on this earth.
Germans are loyal to their own producers and that accounts for some of the disparity
there. Plus, its probably the wealthiest nation in Europe.
RS: Speaking of the world economy,
lets touch on the merger and acquisitions frenzy sweeping the industry --
Daimler/Chrysler, Ford/Volvo Ive read a lot about BMW and Porsche being the
strongest independents.
FS: Percentage-wise, Porsche is one
of the most profitable companies in the car industry. If you take earnings as a percentage
of sales, were up there with the leaders. I dont think thats quite true
for BMW. BMW has done some things lately that they probably shouldnt have done. I
think my numbers are approximately correctthey had to spend three billion marks to
buy Rover and lost nine billion marks since and it was said that they needed a further 15
billion to fix it. I think 15 and 9, thats 24 billion to fix something that you
spent 3 for and the ROI is not excellent. They own Rolls Royce jet engine, a manufacturer
that has never made money. And while the BMW car business is extremely profitable, it has
been funding two unprofitable pieces of business.
This business takes cash. This business
requires constant new product. Very few Porsche owners will trade in a blue one for a
white one. Theyll trade their blue one in for a new one. So we need to be there with
a new car when you want to buy a new car. We have to guess long before you think you want
it when youre going to want it, when youre going to be able to afford it, and
then come out with a package that inspires you to do so. And thats not an easy game,
and there is very little room for failure.
FS: It takes a long time for
dinosaurs to die, and they hurt a lot of people I the process as theyre flopping
around with their great big tails. Size isnt the key. Lean and efficient are more
important. This company today has the same number of employees as when we sold fewer than
4,000 cars. [Carlsons] bonus and mine are dependent upon that kind of efficiency.
(Leafs through financial section of annual report) Some of these numbers are impressive.
BJT: Do you consider Porsche to be
over the hump now?
FS: Yes. I see no reason for us to
go back to the desperate days. We made mistakes. We didnt have new product.
Weve demonstrated to you that we understand the need to have new product. You
watched us roll out the 993 and 996. When we came out with the 993 we lowered its price.
Since then weve had some price increases, but nothing major. And when you look at
how the content has changed
Our employees are receiving their God-given annual pay
raises, and theyve earned it. Theyve earned it with efficiencies. Were
all more efficient today. Through the Porsche Improvement Process, we constantly force
ourselves to make our own processes, inside the house, more efficient.
BJT: Can I go back to one issue Ray
was talking about early on: the independence of the company. The thing that is different
now from a year ago is Ferry Porsche and Louise Piëch are gone. That first generation of
the Porsche Company is gone. Do you think independence is more at risk now?
FS: I dont think so. In March
we had a board of directors meeting, we celebrated our first Atlanta anniversary, and we
had an all-employee meeting. Wolfgang Porsche and Michel Piëch, who are on our board,
were here. Dr. Wiedeking, [Holger] Härter, [Hans] Riedel, and myself complete the board.
The independence question came up. We were told by the family that there is absolutely no
intention of selling the company. Thats a business question. Its not as much
an emotional question as it is a business question. If we stay successful, well stay
independent. So please keep buying our product.
| I think I can fairly say that when we
designed the Boxster and the current 911 -- they were designed together -- we risked our
complete existence. We spent over two billion marks in this process, and had the Boxster
and the new 911 not been successful, our independence would have been challenged. Our goal
to stay independent would be challenged. I can use this as a segue to the SUV. |
|
"I
can fairly say that when we designed the Boxster and the current 911
we risked our
complete existence." |
FS: There are a lot of sports car
enthusiasts who think were nuts building a truck. "They are having good sales,
good earnings, what the heck are they doing building an SUV?" Its the third leg
to our milk stool. Its extremely important to a business to not be as
peak-and-valley as the sports car business is. The economy doesnt have to be
excellent, like it is today, to sell sports cars, but it cant be lousy. We sell our
sports cars to entrepreneurs, professional people by and large. If we sell them to big
corporate folks, they tend to be on the R&D and technical side of life. But we
basically sell them to entrepreneurs. The fact that these people can afford it can be
irrelevant. It doesnt make economic sense for John to show up in a brand new Porsche
when hes got to lay off Mildred who has been loyal to him for 20 years. Its
just not right. Leadership requires loyalty and loyalty requires mutual respect and
everybody in the business world understands that. So even though John can afford it, no
way on Gods earth is John going to do it. Its the ultimate deferrable
purchase.
If you check our customers, by and large,
its the third car or more. Its a weekend machine. We need to get more
mainstream if we are going to keep a production base and a sales base that keeps the cash
flowing. Then there is no reason to be bought. There is absolutely no reason for anybody
to take us over if we can continue to provide better than average return on investment to
our owners. Why sell it? If we are to provide a good return to our owners, if we are to
provide adequate cash flow to perpetuate the idiosyncrasies of our Porsche sports cars, if
we are to provide the cash flow to our dealer body, which is absolutely necessary so you
can be serviced the way you want to be serviced, if we are to provide all the services to
the owners of a Porsche that the giants in the industry provide, which you also expect of
us, then we need stability and we need to constantly generate cash flow. An SUV, more
often than not, will be a daily driver by someone in the household. Generally speaking,
there will be more miles put on the SUV than are put on a Porsche. As such, it will be
more frequently replaced, and we wont lose customers.
Its really interesting to see
whats happening with the Boxster. There are two customer groups for the Boxster:
under 40 and over 55. The mean age of the Boxster owner is higher than that of the 911
owner. Its 51. These are empty nesters, people who maybe had a sports car before
their kids came and all of the rest. They can now afford it. Its a neat car,
its a good-looking car, and it isnt scary. There have never been stories about
"Watch out, the back end will pass the front end on this one." None of that has
ever surrounded this car. Its always been a dream to handle. My own family -- my 29
year old son who is a lawyer in Houston, and his mom (whose age Im going to leave
off) -- both drive Boxsters. They absolutely love them. They use them as differently as
night from day. But lets say my young son gets married, buys a house, and has kids.
He may not have the cash to have the toy. Well, if practicality enters the equation, why
not stay in a Porsche and go into an SUV? Stay in the family, stay connected, stay a part
of it, and then his kids, too, will grow up connected.
BJT: Does that suggest that the SUV
is going to be a practically priced vehicle?
FS: Part of it will be.
BJT: One wheel?
FS: Youre correct, Betty Jo,
we do need a model that is reasonably priced. The curve of people who are able to buy cars
based on price is geometric. As the price goes down, the number of people willing to pay
for the car goes up geometrically. So thats why well always sell more Boxsters
than we do 911s. At $45,000 versus $75,000, Ive got a lot bigger audience that will
consider that a reasonable price to pay for a vehicle. Yes, they will be a competitively
priced, and you dont have to understand a whole bunch about the business to know
what Im talking about. There are others out there that are competitively priced.
SUVs have been small, medium and large -- mainly underpowered.
| If I talk about a luxury SUV, all thats
happened is that its bigger and has leather. All of them gasp at any altitude
whatsoever. But we think, you know, what does the first letter in SUV stand for? Sports.
And I think we sell fun. I think Porsche equals fun. Why not package it to a significant
segment of the marketplace? This provides us with the growth and stability we need to be
an independent company. |
|
"What
does the first letter in SUV stand for? Sports. And I think we sell fun." |
BJT: It will be badged as a
Porsche?
FS: It will be a Porsche.
BJT: Sold in a Porsche store?
FS: Yes, and that gets me back to
my dealer body. Today, with our sales, we cannot afford to have independent Porsche
stores. With the SUV, it will be a very affordable business activity. You know our dealers
are our partners. You all are their customers and they are my customers. The trick to
making them treat you the way I want you to be treated is to make having a Porsche
franchise be a profitable venture. We need to have win-win relationships. Every speech
Ive ever given to our dealer body, I say the words win-win because A.) I believe it,
and B.) every time they put their hand too deep in my pocket, I can stand up there without
blushing whatsoever and say, "Does that feel like win-win to you?" And when I
stick my hand too deep in their pocket, they can say it right back to me. But were
going to have 35 to 50 exclusive stores. Customers will get better attention. Customers
will get better service because the business is totally focused on one thing, and
thats Porsche.
BC: Most all of our dealers are
dualed with other manufacturers. Having the SUV is going to eventually double their sales,
and that gives us a much greater opportunity within a dealership, as Mr. Schwab said, for
seeing more dedicated showrooms. They may have dual franchises, but the Porsche store is
going to be down the street or across the lot. It gives us a greater presence, and, all
the way down the line, is going to give better service to our customers.
RS: How will it be
differentiated from the VW model? I guess the first question is will there be a Volkswagen
model?
FS: Yes, were doing it
together. The Porsche will be a Porsche and the Volkswagen will be a Volkswagen. Leave it
to us to know that the two have to be distinct and distinguishable. |
|
"The
Porsche will be a Porsche and the Volkswagen will be a Volkswagen. Leave it to us to know
that the two have to be distinct and distinguishable." |
RS: Any concerns about coming into
a crowded marketplace?
FS: No. Ive said this over
and over again, the press back in the early 90s said the sports car was finished.
Everybody is going to be driving trucks, they said, and the sports car industry is a dead
duck. We didnt believe it. We were out there predicting the future better than they
were. We have sold 15+ million vehicles in this country for I dont know how many
years. The average age of the vehicle is now over 8 years. When I was a kid, cars
didnt last 3 years and they couldnt have an average life of 8 years. So
its much more of a replacement market today than its ever been. Its also
turning into much more of a niche market than its ever been. Prowlers. Miatas.
Porsches. The Toyota MRS. The BMW. If you go to car shows today, you see a plethora of
automobiles. Trucks from small to huge. The Ford Excursionnobody has got a garage
big enough to put that sucker in. There are little niches everywhere. Why not a niche in
the truck business? Its where were headed. We as manufacturers have all
learned the Beetle was a great example weve all learned how to
economically give you a niche product at a price youre willing to pay. That takes a
load of compromises that we try to keep from you, but there are ways that we can give you
a product that you consider affordable that didnt exist a few years ago. The best
example is Volkswagen. The Beetle, the Audi A3, and the TT are all the same frame. The Z3
and the small 3 series use the same frame. The C-Class and the SLK use the same platform.
These things look as different as night and day. Take a Beetle and an Audi A3 and put them
together. You cant tell its the same frame.
RS: So the platform will be the
same. The engines will different?
FS: Right.
BC: We will make our own engines.
The design, of course, of the two vehicles will be different. The platform is the shared
component.
RS: About the engine -- Ive
heard eight cylinders going into this. Is that accurate? And is that engine to be used
later on for a Motorsports application? Five liter V8?
FS: You can surmise whatever you
want to surmise. Im not going to confirm those kind of questions.
BC: We cant really get into
details yet.
RS: Perhaps you can talk about a
fourth leg for the milk stool? A four door sedan, similar to the 989?
FS: We dont have the third
one yet! I dont think youll see us ever produce a sedan.
RS: Can I put that in the article?
FS: I said I dont think
youll see us ever produce a sedan.
BC: You should never say never, but
in this case, never is a long way away.
FS: Fred Schwab will be long
retired before there is any sedan in our future.
BC: You should
never say never, but in this case, never is a long way away.
FS: Fred Schwab will be long
retired before there is any sedan in our future. |
|
"Fred
Schwab will be long retired before there is any sedan in our future." |
RS: That V8 question led to
Motorsports. This is perhaps more of a PAG issue, but perhaps yall might touch on
Motorsports.
FS: Motorsports is important to
Porsche. Weve always raced. Weve had a period of time where the rules were
totally adverse to Porsche. And the racing world has gone away from turbocharged engines
and switched to naturally aspirated engines.
| I personally believe that Porsche needs to
race. Im not into Porsche Cup racing. Personally I think thats a lot like
kissing your sister. I dont much care if the blue one beats the brown one. |
|
"Im
not into Porsche Cup racing. Personally I think thats a lot like kissing your
sister." |
Weve got to beat our
competition and we need to beat our competition in a configuration that is totally
competitive to that which our competition is doing. If that requires a total change in
direction, weve got some pretty good engineers and pretty capable people, but we
require a little bit of time, too. Ergo the year off. The decision about the future will
be made this summer. There are a whole lot of people working very hard right now to help
us make this decision.
RS: This is a total change of gears
talk about Porsche and the Internet presence of the company.
FS: The Internet is the future.
Ive read various forecasts of the percent of the GDP that will be pulled back and
forth across the Internet by 2010, 2025. Porsche today is behind. We got behind moving
from Reno to Atlanta. 75% of our people are new, and we have a desperate need to get back
to leading edge, versus following the leader. Full admission, at this stage of the game,
that were behind.
Think about how much fun it would be, to
go the dealership, and be able to configure a car, with, whats that color
?
BJT: Ocean Jade Metallic.
FS: Ocean Jade Metallic.
[Chuckles]. Its not one many people would buy
BJT: A redhead would!
FS: [Laughter] Talk hard to her,
Bob, we may have a customer. I think I know, that its good for the business
when you configure your car, and you wait for your car to be built to your desires and
design. You will buy more extras that are profitable to the business. If you configure
your own car, then my dealer buys it for stock, and waits for you to knock on his door,
and then drive it away. Thats as logical as 1+1=2. Its difficult for us,
because buying a Porsche tends to be situation-inspired. It could be a marriage; it could
be a divorce. It could be a new baby; it could be a graduation from college. It could be
starting a business; it could be selling a business. Its event-oriented. The
customer who comes into the store to buy a car, its not the first time that he -- it
tends to be a "he" its not the first time hes thought of it.
Hes been thinking about it for a long time. He knows a lot about before he ever
shows up, and he thinks he knows what he wants. Because he saw it in Bills back
yard, or Harrys back yard, or he saw it on the street. He saw somebody elses.
If we let you work with a computer to configure your car, try interior colors, exterior
colors; see what it looks like with a 17" wheel, then an 18" wheel; a black
cabriolet roof or a gray one -- if you want carbon fiber on the interior, zoom in and have
a look -- I am convinced that we can change your mind about how quickly you need to have
this thing. And that you will be patient with us and not demand instant gratification. If
you order your vehicle and wait for it is more economical for everybody: A.) You get what
you want, and B.) Were not changing orders because first we have to give the factory
some 90 days notice.
BJT: Will you be able to make this
work?
FS: Yes. I need a little time but I
would guess that in perhaps 18 months we could have it.
BJT: These would be in showrooms.
Would it also be available on your web site?
FS: Yes. And more than that,
lets say youve ordered a car. We know the car, the model, the whole nine
yards, so now why dont I assign you a PIN, and to get the PIN I find out about
Leonard [Betty Jos husband], your daughter, your address, telephone number, your
birthday, and your hobbies. All of this stuff Im driving through the system because
I need to know about you. I want to know what you traded in, if youre financing,
leasing, buying, and why. I need as much information about you as I can get. Now you have
your PIN, and Ill take photos at different phases of the production line
BJT: Or you could just put cameras
in the factory
FS: Lets not make life real
complicated. Lets go one step at a time. I might be able to show it when its
in the parking lot in Emden waiting for the ship, or on your ship. Or if its coming
from Uusikaupunki, I might be able to show a little bit of Finland. Show it being put on a
truck in Charleston. And then, Ill inform the dealer before I inform you. Keep my
business partner always in the loop.
But after I deliver your car [there is the
issue of service]. You know we make appointments with our plumbers, our electricians, and
our gardeners, but we show up at the dealership at 6:30 or 7:00 in the morning to get a
car fixed. Then we get mad when we cant pick it up at 4:00 or get driven to work.
There ought to be ways that we are able to have discussions, perhaps via the Internet. A
huge percentage of our customers are Internet active. If your car has a loose quarkus, why
not make an appointment, and Ill have all the things that I can think of available
so when you come in the car can get repaired like we said we would. Then only in the case
where we miscommunicated do we have the potential that the part is not there. For my
business partners, the dealers, Ive got to be willing to have some kind of automatic
system where I ship them the part and, if the part wasnt necessary, I take it back
at no cost to them. To do that Ive got to have some mechanisms that are a little
more efficient, but the one thing in life that none of us can buy is time. Everything else
I can buy. Weve got to minimize the time it takes you to get something done, the
time it takes me to get something done and give you satisfaction on the first go around.
The Internet is the way I can make this work.
We have Selection stuff. I can suggest
that you buy a present for Leonard from me instead of from some place at Phipps Plaza. If
I know youre into racing, because you told me you were, I maybe could sell you some
stuff to make your car a little more agile than it would be normally. Things to tie us
together.
BC: Maybe theres another area we
should touch on, too. The recent case on the domain names on the Internet and why it was
important for us to protect the Porsche name on the Internet.
FS: We irritated a lot of the
Porsche fans and owners. Did you know that porscheparts.com was a porn site? To fix one,
you catch all. We tried to do some business deals with individuals and it didnt work
out. There is nothing more valuable to Porsche than our brand. Weve spent multi
millions of dollars making the Porsche brand mean similar things to people when they see
it, and thats not to be given away or treated lightly, or to be associated with any
sex thing or anything else. We absolutely will protect to the ends of this earth our brand
because there is nothing more important to us than that. And thats what we were
doing. The fact that we offended people in the process is a product of limited knowledge.
If they knew the whole story, which Im not totally at liberty to tell you, nobody
would be mad at us. Developers of some of Porsche owners favorite sites are not mad
at us, either.
RS: I think after the initial
outcry, when people thought about it more and heard the stories... I have to give
you credit for well-reasoned responses, because there was a lot of emotion in that
debate
FS: Unbelievable emotion! The
rights that people think they have are unbelievablewhered that thought process
come from? I get paid to protect and nurture the brand. Its a big part of my job.
BJT: Since this is going to appear
in Panorama, why dont we make it a little clearer what happened. We did print
the press release. We did let people know you were going to act against those 130-odd
domain names. You did. We got a follow up release that indicated 43 had voluntarily
relinquished the names.
FS: My goal was to not have our
brand name associated with anything that isnt representative of what we stand for.
My best example is this porn site. There were others taking advantage of us, so the broom
swept clean. Other people got swept up into the bin. It is still not settled.
BJT: Is it fair to say that
everybody that got caught by the broom had the option to change a name and continue?
FS: Yes, absolutely. Were not
trying to stop the discussion rooms, the chat rooms. Just dont use our name.
BC: In some cases we would have
been very happy if they were shut down -- when it came to the porn sites for sure -- which
were a true misuse of the Porsche name. And others wed like to see change their name
and continue. There was even one case, PorscheList, where we tried to actually reach a
business agreement. But financially it involved a lot of money that we just couldnt
justify. He has changed his name, and as far as I know, everything is going on as before.
FS: He as an individual isnt
unhappy. He put out there on the site what we ultimately agreed to, and I dont think
there are hard feelings twixt us.
BC: His readers and several PCA
regional newsletters are mad with us, thinking we were going to shut him down. It has
calmed down now. He told them that this is what Ive changed the name to and on it
goes.
RS: Actually John used the
opportunity to go in and totally overhaul the site -- add a number a features we asked for
-- and the site is better than ever now. Sometimes it takes an opportunity such as this to
really improve upon what was already a good thing.
BC: The law
basically states that if you dont make an effort to protect your trademark, you lose
it. It becomes generic.
FS: Its my job in North
America to protect the name. And I will. Vigorously. |
|
"Its
my job in North America to protect the name. And I will. Vigorously." |
RS: You brought up a point earlier
about the new 911 and the Boxster being designed at the same time, and the future of the
company resting on that. I think when you look at them you can tell there were many
similarities. Are there any plans in the future to
?
FS: They will grow apart. Because
the need isnt as desperate. The situation when we designed the car -- we were
playing live or die games and thats no longer the case. You will find the vehicles
growing apart.
RS: Can you elaborate at all?
BJT: Which car is going to change
materially?
FS: Both will. They will grow
apart. Now, what you need to know is that it is extremely important to our future that the
Boxster stays a Porsche. We made some cars in the past that were not real Porsches to the
aficionados. They didnt stay Porsches. Its extremely important that 25 years
from now the Boxster is seen as a mainstay of Porsche. The 911 is. Im not planning
on kicking the can, but there will be a new Porsche 911 following my hearse. There will be
911s as long as there is a Porsche. I know it is our plan that there will be Boxsters as
long as there is a Porsche. You will see two distinct mid-engine, rear-engine evolutions.
BJT: And at a glance you will be
able to tell one from the other.
FS: Yes, youll know one is a
Boxster and youll know one is a 911. It was not an unexpected criticism. We know
these things, too, because we build them and we understand them. The new 911 is simply the
best 911 weve ever built. All you have to do is try it, drive it, and play with it.
Weve never done better. And the Boxster is everything we said it was going to be.
BJT: Can I ask you a question about
that? Are you at all concerned about the magazine long-term reports that show some quality
problems with Boxsters?
FS: Yes. We have to fix our
problems. Im proud of the automobile industry. We all have grandmas
refrigerator with beer in it someplace in our garage. So the refrigerator is the one
man-made thing that never breaks. It lasts for a lifetime. But I think I said earlier that
the cars now have an average life of 8.5 years in North America. Back in the 50s,
they disintegrated long before 8.5 years. The quality level of vehicles today is as high
as it has ever been and I dont know about you all, but Im a much pickier buyer
today than I ever was. Im a pain in the tail. No matter what I buy, A.) It will work
now and continue to work and B.) It will do what everybody says it will do. This car
business is competitive as all get out; it isnt a business for the meek. We are
constantly, constantly, constantly improving the quality. And some of the issues that got
raised shouldnt happen. They did happen and we have to fix it and fix it yesterday.
We have a process called the Porsche
Improvement Process. We have created matrix teams, and there is a matrix team whose task
is to create new ways to A.) Improve communication and B.) Attack a top 20 list. There is
always a top 20 list. The idea is to just eradicate these problems. The pay of the people
who are on this team will be dependent on definitive solutions to problems. Thats
the way you get body, mind, soul, and focus attacking the problem. You will see
improvement. You wont see instant eradication, but youre are going to see
strong improvement.
BJT: Is there some specific area?
FS: I wish there were. We have
problems in body, we have problems in powertrain, and we have problems in electrical.
Its across the board.
BJT: So it is not related to where
the car is built.
FS: Not at all. There are occasions
when it is design. There are occasions when it happens on the assembly line, and there are
occasions when it happens in the purchase. You know, people who buy our product tend to
have above average earning but there is a limit to what a North American will pay for a
car. You can only see that spot when you are looking over your shoulder. Because you say
"yes-yes-yes-yes-yes-stupid!" That line, somehow all of America communicates to
each other silently, because its there for nearly 100% of the 280 million of us. We
have all learned new lean production methodologies, lean office situations, the whole nine
yards, to make ourselves much more efficient than weve ever been. Im proud of
American industry because American industry has learned the lesson best. But at Porsche we
are proud of Porsche because we learned it out of desperate need, and you have to manage
that process. Its easy to get too zealous in one direction, and overstep your
bounds. Were going to fix it.
BJT: Are you going to remember the
price lesson?
FS: I never forget it. Im the
guy who -- we had five layoffs at PCNA, and I lived through every one of them. We fired
totally innocent humans who did nothing wrong we did it wrong. Thats harsh. I
dont forget that.
BJT: Does Porsche believe there
always must be a Boxster-type car, at that price range?
FS: We cant defy the laws of
gravity, any more than anyone else can. We understand that this is a business, and to be
success at the business, you have to provide, as economically as possible, value. Now, we
package fun. But I dont know that there is the price/value equation, as much as
there is the price/performance equation. And the price/performance equation is best
demonstrated by the Turbo. The 993 Turbo had a list price of $105,000 and the only people
who thought it cost $105,000 were the people who didnt buy it. By the time you paid
the luxury tax and all of the delivery charges, the car cost $125,000. But to get that
kind of performance from a competitor, you have to pay 50%-100% more. That car sold out.
We will most likely have a Turbo in our future.
BJT: When will that be?
FS: Were not quite certain of
that, but not a long ways away. We just came back from a five-year planning meeting, so I
know how many of those Im going to get. I know we have orders that are three time
that number. Ive got friends who placed orders sight unseen a year and a half ago.
We introduce the new 911, and they hear us say, "well do like we always do, and
evolve this product," and they read into that: Turbo. They go to their favorite
Porsche dealer and say I want on your list, and put their money down. Theres more of
them than I know Im gonna get cars. The fun part about it for me is that the people
who bought those 993 Turbos, who spent that $105,000, will get every penny back. 100 cents
on the dollar, two and three years later, for that car. So that proves to me that there is
a price/performance equation. Some of the people I know who bought it and sold it are
kicking themselves.
BJT: Nothing good every came of
selling a Porsche
RS: Unless you get a new Porsche
car.
FS: See, I sell new cars, and
theres a limit to how big everybodys garage is [laughter].
RS: What was your first Porsche?
FS: I think you know that I am a
CPA. I went to university on a scholarship and so I was always pretty frugal. Ive
always loved automobiles, but I didnt drive a Porsche prior to joining Porsche.
Id driven BMW and Mercedes, domestic cars when I was a practicing CPA in Detroit
with American Motors and Chrysler as clients. I couldnt drive anything else. When I
was in Detroit working for Fruehauf Corporation we owned Kelsey-Hayes, a subsidiary that
provided wheels and brakes to everybody in the business, and the Big Three were the
business. I came to Porsche after Fruehauf, so the first time I drove Porsches was when I
was employed here.
RS: And you cant go back now.
FS: No, Im as caught as my
customers are. We have about a 76% repurchase rate -- its one of the highest in the
business. Ive driven them now for 14 years. I hope you can tell by talking to me
that theres a bit of a love affair here. I really love the product. I tremendously
love the business and I love the industry and I love the car. Its important that we
keep it independent and successful.
RS: What do you drive now?
FS: I drive a 911 Carrera Cabriolet
with about every option known to man on it. My wife has a Boxster, and we just love them.
We get new ones all the time. Our cars arent titled and to sell them as new cars and
have finance companies accept them as new vehicles, we try to keep fewer than 6000 miles
on them. As a consequence, I get new cars all the time. Its a terrible burden.
FS: Want to talk about the cars you
drove during the anniversary celebrations? He did a number of different events: Meadow
Brook, Watkins Glen, and Laguna Seca. And at two of the events he drove the Sebring 1960
winner, an RS-60.
FS: It was a gas! Man-o-man, talk
about swapping ends! Driving that car was just plain fun. Now, it was scary because they
put me in the car and said, "Fred, never let it go below 8500 revs," and it has
drum brakes. The third time you hit em, you dont have em. You stopped it
by you didnt stop it -- you slowed it down by downshifting. Its really
a valuable machine, and while Ive had some driving lessons, Im not a race
driver. And you have to double clutch this sucker and the whole nine yards. What it did
for me is make me realize
I graduated from college in 1960, and this is a 1960
machine. Technology today has so far improved the product that I can get in a street car
and go around the track faster than I could in this thing and probably safer. Undoubtedly
safer and undoubtedly faster. Now this car will go fast, but you had to be doing
everything mechanically and technically correct to keep it on line.
So Im in this car at Meadow Brook,
and at the back of the track there is a little hill in a middle of a curve, and everybody
told me, "Dont let up. Squeeze it and keep the power on, Freddie."
Im sitting in this thing thinking, man this is funcause it is funand all
of a sudden I come over the crest of this hill and cars are spinning in front of me, and I
know the brakes dont work because they hadnt worked for a long time. I mean
you could put your foot on them, but not a whole lot happened. So Im right at the
apex of this hill and I let up. The spin was instantaneous! I had my foot as hard on the
brake as I can. Ive got the clutch in and were going around in circles and
Im in the infield and life is in slow motion as Im going towards a tree.
BJT to BC: Could you see this?
BC: Yes!
FS: He sees the dust! Life really
does slow down. And I said to myself, "What a way to end a career." It stopped
and it was still running. All I did was fill the tub up with dirt.
FS: And these were supposed to be
parade laps.
FS: And then at Laguna Seca I went
the fastest in a car that I was driving. I had Brumos Supercar 911 Turbo
championship car. That car went like stink! About the sixth or seventh lap, you start to
get a little more comfortable go a little faster. On that front straightaway I was
going a whole lot faster, and theres that little whoop-de-do just after the finish
line. Thats the only time Ive ever had that feeling in my life -- when my
shoulders and body werent moving, but everything inside was going up. Youre
cranking by the time you get to that spot and everything is going up but youre not.
RS: You were going how fast?
FS: I have no idea, but I was
flying, and it was close to the red line. Now, people were passing me, so I knew there was
still something in it, so I thought, "We can get this stopped in time for the next
turn." The corkscrew is really easy just aim at the tree and go. So we had a
lot of fun. |